• Hawaii 42 lbs. (48 cans) is $90.11 via UPS 2nd Day Air
• British Columbia CA 42 lbs. (48 cans) is $58 via UPS Ground
• London England 42 lbs. (48 cans) is $128 via UPS 2nd Day Air

In general refunds are handled on a case by case basis. A customer service operator will answer your refund inquires preferably via e-mail at staff@GrocExp.com. You may also phone us at 888-515-0008. Please have your order number ready for easy reference to your order.

We usually don't ask customers to send damaged merchandise back to us. If the customer has damaged goods, we encourage them to select a different shipping courier. A Popular Science Magazine scientific expeierment determined that the Post Office handles parcels with the fewest number of drops and flips. UPS was second and FedEx was worst in the experiement.

• The package was not delivered and returned to Groceries-Express.com because the address was wrong - In this case we will refund the cost of the products sent to the customer that are not highly perishable. We will not refund the shipping charges. A refund to the credit card of the purchaser will be confirmed via e-mail.
• The package was not delivered and returned to Groceries-Express.com because it was damaged in transit - We will re-ship your entire order at no cost or refund your credit card for the transaction including shipping. Once we have received the returned product or know it is being returned we will re-ship or refund your order.
• The person or place I sent my order to is not able to accept the delivery - If the products purchased are returned to us we will refund your costs for the product. We will not refund your shipping costs.
• The contents of my order are partially damaged - We will re-ship items that are damaged in transit. We will also re-ship items that have been dented, opened, or become dirty/sticky from other items that may have broken in the order. There will be no additional cost for these shipments. We may ask details about the condition of your package(s) so we may learn how to improve our packaging techniques.
  If this occurs more than once, we suggest you ship with a different courier or use a different address.
• The contents of my order are completely destroyed - In this case the order will be re-filled and shipped out once confirmation of the order problem has been identified. We will first attempt to re-ship orders rather than crediting money back to a credit card. If you are seeking money back, please contact us before the order is re-shipped.
  If this occurs more than once, we suggest you ship with a different courier or use a different address.
• This package wasn't delivered before my event and I don't want the order any more - Communication is the key here. We ask that you provide one of many available forms of communication to contact Groceries-Express.com when you need your order to arrive at a specified time. You may provide notes about your order in the gift notes/order notes area that is available during checkout. You may also e-mail us at staff@GrocExp.com or phone us at 888-515-0008.
  If we decide that the timing of your order meets our high standards, we will not refund your order costs. If the delivery meets our high standards and we get the products returned to us, we will refund your order except for the shipping charges.
• The product I received is out-of-date - Many of the items we sell have date codes from the manufacturer. We pay attention to these codes. If you receive products that are expired, we will re-ship or refund that portion of your order. We will not ship non-perishable products that have less than 2 weeks of shelf life left at the time of shipping.
• I was not satisified with the quality of the item - Items that don't meet your expectations are not subject to a refund from Groceries-Express.com. Many manufacturers offer guarantees of quality on their products. In the future we hope to make links to manufacturers available.
  Please order smaller and in less quantity those items which you only want to sample.
• My butter or cheese is melted We ask that you use discretion when purchasing products that may require refrigeration to maintain quality. Shipping these items to hot climates may not be ideal, however we have not had any reported problems to date. We don't use any special refrigerated packaging to send these items out.
  We have not had any complaints about shipping these items so we continue to sell them. If we offer frozen foods in the future, we will ship those items in special packages and use dry ice.